Return and Refund Policy

We want you to be happy with your Light Elegance order. Please review your products, quantities, shipping address, and contact information carefully before submitting your order.

One-Hour Cancellation and Change Window

We provide a one-hour window after an order is submitted for customers to request a cancellation or correction.

During this one-hour window, please contact us immediately if you need to request a correction involving:

• An incorrect or incomplete shipping address

• A missing product

• An incorrect product

• An incorrect quantity

• Another order-entry error

Requests must be received within one hour of the order being placed. We will make every reasonable effort to complete the requested correction, but changes may be limited if fulfillment has already begun.

After the one-hour window has passed, the order cannot be canceled or changed. We cannot add or remove products, change quantities, substitute products, combine orders, or update the shipping address.

If an item was left off the order, a separate order must be placed. If the order contains an unwanted product, incorrect quantity, or product selected in error, the customer may request a return after receiving the order, subject to the eligibility requirements in this policy.

Light Elegance is not responsible for additional shipping, address-correction, interception, return, or reshipment charges resulting from inaccurate information submitted by the customer.

14-Day Return Policy

You have 14 days after receiving your order to request an eligible return.

To qualify for a return, merchandise must be:

• New, unused, and unopened

• In its original packaging

• Returned with all original materials and components

• Accompanied by the original order information or other proof of purchase

• In a condition suitable for resale

Approved returns must be shipped within 14 days after return authorization. Merchandise that is used, opened, altered, incomplete, damaged after delivery, or otherwise not in resalable condition may be denied or receive a reduced refund or store credit.

Products purchased from a Light Elegance distributor or another retailer must be returned through the original place of purchase and are subject to that seller’s return policy.

Starting a Return

To request a return, log into your Light Elegance customer account, locate the applicable order, and select Create a Return.

If your return is approved, we will provide instructions explaining how and where to send the merchandise. Items returned without prior authorization will not be accepted.

For assistance with a return, contact us at sales@lightelegance.com.

Return Shipping

For eligible returns within the United States, we will provide a prepaid return shipping label. The applicable return-label fee will be deducted from the refund unless the return resulted from an error by Light Elegance or the product arrived damaged or defective.

International customers are responsible for arranging and paying for authorized return shipping. Please contact us before returning an international order because carrier and hazardous-material shipping restrictions may apply.

Original shipping charges and package protection fees are nonrefundable unless the return resulted from an error by Light Elegance or a refund is otherwise required by applicable law.

We recommend retaining your return tracking number and proof of shipment until your return has been processed.

Damaged, Defective, Missing, or Incorrect Items

Please inspect your order promptly after delivery.

Contact us within 14 days of delivery if an item is damaged, defective, missing, or different from what you ordered. Include your order number, a description of the issue, and clear photographs of the product, packaging, shipping carton, and packing slip when applicable.

Please retain the product and all packaging until we have reviewed the issue and provided instructions. We will evaluate the claim and work with you to make it right.

This section applies to errors in the order as fulfilled by Light Elegance. Products or quantities omitted by the customer when placing the order are not considered missing or incorrect items.

Nonreturnable Items

The following items cannot be returned unless they arrived damaged, defective, or incorrect:

• Opened or used products

• Items expressly marked Final Sale

• Gift cards

• Courses, digital content, videos, and downloadable materials

• Custom or personalized products

• Products that cannot be legally or safely returned because of hazardous-material or carrier restrictions

Please contact us before attempting to return any product classified as a hazardous material, flammable liquid, or otherwise restricted item.

Exchanges

We do not process direct exchanges.

The fastest way to receive a different item is to return the eligible item you have and place a separate order for the desired product.

Approval of a return does not reserve inventory or guarantee that another product will remain available.

International Orders, Duties, and Customs Charges

Unless duties and taxes are expressly collected during checkout, the recipient is responsible for all import duties, taxes, brokerage fees, customs charges, and documentation required by the destination country.

International customers are also responsible for:

• Providing a complete and accurate shipping address and contact information

• Confirming that the products may be legally imported into the destination country

• Supplying information required by customs or the carrier

• Monitoring shipment tracking

• Responding promptly to carrier or customs communications

Light Elegance does not control or receive international duties, taxes, brokerage charges, or customs fees.

Important: Refused, Unclaimed, or Abandoned Shipments

Refused, unclaimed, or abandoned shipments are not considered authorized returns.

This includes shipments refused or left unclaimed because:

• Duties, taxes, brokerage charges, or other import fees were not paid

• Required customs information or identification was not provided

• The shipping address or contact information was incomplete or incorrect

• The recipient did not respond to the carrier

• The recipient did not collect or accept the shipment

If the shipment is returned to Light Elegance and received in resalable condition, we will evaluate it under this policy. Any approved refund or credit may be reduced by:

• Original shipping charges

• Return transportation charges

• Duties, taxes, or brokerage charges assessed to Light Elegance

• Carrier handling, storage, quarantine, or abandonment fees

• Other expenses incurred in recovering the shipment

If the carrier or customs authority destroys, disposes of, or abandons the shipment rather than returning it to Light Elegance, the order is not eligible for a refund because the merchandise was not returned to us.

At our discretion, Light Elegance may offer store credit based on the circumstances. Any courtesy credit will generally exclude original shipping charges and other costs incurred because of the refusal, abandonment, or failed delivery.

This section does not apply when the failed delivery resulted from an error by Light Elegance.

European Union Right of Withdrawal

Where mandatory European Union consumer law applies, you may notify us that you wish to withdraw from an eligible online purchase within 14 days after receiving the merchandise, without providing a reason.

After notifying us, you must return the eligible merchandise within the applicable legal timeframe. You are responsible for the direct cost of returning the merchandise unless the item was damaged, defective, incorrect, or applicable law requires otherwise.

You may inspect the merchandise only as reasonably necessary to determine its nature, characteristics, and function. We may reduce the refund to account for diminished value caused by handling beyond what would reasonably be permitted in a retail store.

For a valid withdrawal of an entire order, we will refund the eligible merchandise and the cost of our least expensive standard outbound delivery method. Premium or expedited delivery upgrades are not refundable.

We will process the required refund within 14 days after receiving your withdrawal notice, but we may withhold the refund until we have received the merchandise or you have provided acceptable proof that it was returned.

Refusing delivery alone does not replace the requirement to notify us that you are exercising a right of withdrawal.

Exceptions to the right of withdrawal may apply to custom products, fully performed services or digital content, and sealed goods that are not suitable for return for health or hygiene reasons after being opened, to the extent permitted by applicable law.

If this section conflicts with another part of this policy, applicable mandatory consumer law will control.

Refunds

We will notify you after we receive and inspect your return and will confirm whether the refund has been approved.

Approved refunds will be issued to the original payment method within 10 business days. Original shipping charges, return-label fees, and package protection fees will be deducted when applicable.

Your bank, card issuer, or payment provider may require additional time to process and post the refund. If more than 15 business days have passed since we approved your refund, please contact us at sales@lightelegance.com.

Refused Shipment Refunds

Refused, unclaimed, abandoned, destroyed, or disposed-of shipments are handled under the International Orders, Duties, and Customs Charges section above and do not qualify as standard returns.

A refund cannot be issued for merchandise destroyed or disposed of by a carrier or customs authority. Light Elegance may, at its discretion, provide store credit less original shipping charges and any additional costs incurred.

Late or Noncompliant Returns

Returns received outside the approved return period or that do not meet our eligibility requirements may, at our discretion:

• Be denied

• Be returned to the customer at the customer’s expense

• Receive a reduced store credit

• Be subject to a 20% restocking fee

• Be reduced by applicable return-label or shipping fees

Store credit is not guaranteed for late, unauthorized, opened, used, damaged, incomplete, or otherwise noncompliant returns.

Contact Us

Questions about order corrections, cancellations, returns, or refunds may be sent to:

sales@lightelegance.com