Shipping Policy

We work hard to prepare and ship every Light Elegance order accurately and as quickly as possible. Please review your products, quantities, contact information, and shipping address carefully before submitting your order.

Customers have one hour after placing an order to request a cancellation or correction. After the one-hour window has passed, no changes can be made to the order.

Order Processing

Please allow 1–3 business days for order processing before shipment.

Business days do not include weekends or U.S. holidays. Additional processing time may be required during product launches, promotions, holidays, inventory counts, severe weather, and other high-volume or unexpected operating periods.

Order processing time is separate from carrier transit time. Selecting an expedited shipping service does not shorten the time required to review, prepare, and package an order.

You will receive a shipping confirmation with tracking information after your order has been prepared for shipment. Tracking information may not update until the carrier has received and scanned the package.

Shipping Charges and Delivery Options

Available shipping methods and charges are displayed during checkout.

Shipping charges are calculated based on factors including the weight and dimensions of the order, the shipping destination, and the delivery service selected.

Delivery estimates displayed at checkout or provided by the carrier begin after the order has been processed and transferred to the carrier. All delivery dates are estimates and are not guaranteed by Light Elegance.

Carrier delays may occur because of weather, transportation disruptions, customs processing, holidays, incorrect or incomplete addresses, local delivery conditions, or other circumstances outside our control.

One-Hour Order Change and Cancellation Window

Customers have one hour after an order is submitted to request a cancellation or correction.

During this one-hour window, please contact us immediately if you need to correct:

• An incorrect or incomplete shipping address

• A missing product

• An incorrect product

• An incorrect quantity

• Another order-entry error

Requests must be received within one hour of the order being placed. We will make every reasonable effort to complete the requested correction, but changes may be limited if fulfillment has already begun.

After the one-hour window has passed, the order cannot be canceled or changed. We cannot:

• Add or remove products

• Change product quantities

• Substitute products

• Combine separate orders

• Change the shipping address or delivery method

If an item was left off the order, a separate order must be placed. If an order contains an unwanted product, incorrect quantity, or product selected in error, the customer may request a return after receiving the order, subject to our Return and Refund Policy.

Light Elegance is not responsible for additional shipping, address-correction, interception, return, or reshipment charges resulting from inaccurate information submitted by the customer.

Shipping Address Accuracy

Customers are responsible for providing a complete and accurate shipping address, email address, and telephone number during checkout.

Please review all apartment, suite, building, postal code, state or province, and country information carefully before submitting your order.

Address corrections must be requested within the one-hour order change window. After that window has passed, we cannot guarantee that an address can be changed before shipment.

Light Elegance is not responsible for delays or failed deliveries resulting from incorrect, incomplete, or outdated information provided with the order.

Carrier address-correction, interception, return, or reshipment charges may apply and will be the responsibility of the customer when the original information was entered incorrectly.

Tracking and Delivery

Customers are responsible for monitoring the tracking information provided with their order and responding promptly to carrier communications or delivery notices.

A package may occasionally be marked as delivered before it is physically located by the recipient. Before contacting us, please:

• Confirm that the shipping address on the order is correct

• Check all entrances and common delivery locations

• Ask household members, neighbors, building staff, or reception personnel whether they accepted the package

• Review the carrier’s tracking details and delivery photograph, when available

• Contact the carrier for additional delivery information

Please contact us promptly if you are still unable to locate the shipment so we can review the available tracking information and determine the appropriate next steps.

Damaged Packages or Shipping Issues

Please inspect your shipment promptly after delivery.

Contact us within 14 days of delivery if your package or its contents arrived damaged, an item is missing, or you received an incorrect product. Include your order number and clear photographs of:

• The shipping carton

• The shipping label

• Any visible damage

• The internal packaging

• The affected products

• The packing slip, when available

Please retain the merchandise and all original packaging until we have completed our review and provided instructions. The carrier may require the packaging and products as part of a claim investigation.

This section applies to errors in the order as fulfilled by Light Elegance. Products or quantities omitted by the customer when placing the order are not considered missing items.

Undeliverable and Returned Packages

Packages may be returned to Light Elegance because of:

• An incorrect or incomplete address

• Failed delivery attempts

• Refusal by the recipient

• Failure to collect the package

• Failure to respond to the carrier

• Other circumstances outside Light Elegance’s control

If a shipment is returned to us, we will review its condition and the reason for return before determining whether it is eligible for reshipment, refund, or store credit.

Original shipping charges are nonrefundable. Additional return transportation, address-correction, carrier, customs, and reshipment charges may also be deducted or collected when the delivery failure was not caused by Light Elegance.

Reshipment is not automatic and may require payment of new shipping charges.

International Shipping

International customers are responsible for confirming that the products ordered may be legally imported, received, and used in the destination country.

Unless duties and taxes are expressly collected during checkout, the recipient is responsible for all applicable:

• Import duties and taxes

• Customs charges

• Brokerage and clearance fees

• Local handling charges

• Documentation or identification required by the carrier or customs authority

These charges are established by the destination country, customs authority, or carrier. They are not controlled by or paid to Light Elegance.

Customs processing may delay delivery beyond any estimate shown at checkout. Light Elegance cannot guarantee the timing of international customs clearance.

International customers are responsible for monitoring tracking and responding promptly to requests from the carrier or customs authority.

Refused, Unclaimed, or Abandoned International Shipments

Refusing a package does not constitute an authorized return.

International shipments that are refused, unclaimed, abandoned, or unable to clear customs are subject to the refused-shipment provisions in our Return and Refund Policy.

If a shipment is returned to Light Elegance, any approved refund or store credit may be reduced by:

• Original shipping charges

• Return transportation charges

• Duties, taxes, or brokerage charges

• Storage or handling fees

• Carrier charges

• Other costs incurred in recovering the shipment

If the shipment is destroyed, disposed of, or abandoned by the carrier or customs authority rather than returned to Light Elegance, the merchandise is not eligible for a refund. Light Elegance may, at its discretion, offer store credit based on the circumstances.

This provision does not apply when the delivery failure was caused by an error by Light Elegance.

Shipping Restrictions

Certain products may be subject to carrier, hazardous-material, geographic, or international shipping restrictions.

Available shipping methods may vary depending on the products ordered and the destination. We reserve the right to cancel or modify a shipment when a product cannot legally or safely be transported using the selected service.

If we are unable to ship an item or order, we will contact you regarding the available options.

Contact Us

For questions about an order or shipment, please contact:

sales@lightelegance.com